Call us: 01633 262952
We pride ourselves on delivering comprehensive, practical legal advice. A well-respected and dependable law firm, we have earned a reputation in the Newport and Monmouth areas for our sound advice and down-to-earth approach.
If you have a legal issue, whether business-related or personal, we will do our best to find the solution that is right for you.
As a long-established Newport firm, we can trace our roots back to the early 1900s. In 1963 the firms of Liscombe & Dawson and H. Meyrick Williams both merged to form Jacklyn Dawson & Meyrick Williams. and moved to our current offices at Equity Chambers in the centre of Newport.
Since then, we have incorporated a number of local practices into the business, including Richard Davies & Co in the year 2000, Llewellin & Co in 2002 and Monmouth solicitors Kenneth Hurley & Co in 2004. As a result, we now have offices in both Newport and Monmouth.
We are a knowledgeable, friendly team, made up of five partners, twelve solicitors and approximately twenty support staff. This means that we are big enough to provide specialist legal advice, without being so large that we lose our personal approach.
From businesses large and small to individuals from all walks of life, we will always be here to provide help, support and a friendly face whenever we are needed.
Our partners, solicitors and advisors are amongst the most experienced legal professionals in England and Wales.
Jacklyn Dawson is committed to providing a high-quality legal service to all its clients. As such, should something go wrong we need you to tell us about it. This will help us to improve our standards. We take all expressions of dissatisfaction very seriously.
The person with overall responsibility for complaints is Jonathan Hine, a Solicitor and Partner in the firm. From time to time he may be assisted by Julie James, also a Solicitor and Partner in the firm.
Our Complaints Procedure
If you have a complaint, please contact us in writing with the details as soon as possible.
What will happen next?
If you do not wish to attend a meeting, a meeting is not possible or, in the view of our Complaints Partner a meeting is not necessary, a detailed reply to your complaint will be sent to you within 14 working days of our Complaints Partner completing the investigation in to the issues you have raised. This will include suggestions for resolving the matter.
The Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ,
Tel: 0300 555 0333
and ask that body to consider your complaint.
For the Legal Ombudsman to deal with your complaint the problem must ordinarily have occurred after 5th October 2010.
If the problem occurred on or before 5th October 2010, or you should reasonably have known there was cause for complaint on or before that date, then the Ombudsman will not usually be able to deal with your complaint. If you are unsure about these time limits and how they apply to your matter, please contact the Legal Ombudsman’s office, using the contact details shown above, to clarify the position.
Subject to the above Scheme Rules and the Legal Ombudsman’s discretion to extend the time limits, you will need to bring your complaint to the Legal Ombudsman:
For information on how and when a complaint can be made to the SRA please click on the Solicitors Regulation Authority’s Digital Badge in the footer to our website
If we have to change any of the timescales above, we will let you know and explain why.